Shipping & Returns

Domestic

Standard: $9.95

Express: $14.95

Free shipping $250+

 

International

Standard: $30

We currently ship to Europe, United Kingdom and United States. If you are outside of these zones, please contact us and we can arrange shipping codes for you.

 

Please note packages may be subject to international import taxes, customs duties and/or fees imposed by the destination country. These charges are not included in the flat rate shipping and delivery cost applied. If a product is seized/ destroyed or sent back to Australia by customs Inner Earth will not be responsible for any additional product or delivery fees imposed.

 

CHANGE OF MIND RETURNS

Unfortunately due to health regulations we cannot accept the return of any of our products simply because you have changed your mind. Please choose carefully and ensure that any product you select is right for you, based on the advice received from your healthcare provider or general practitioner.

OTHER RETURNS

Where required under Australian Consumer Law, Inner Earth Australia will accept Product returns and provide you with an exchange, repair or refund (as applicable) where:

  • The product is faulty or is not of acceptable quality, or
  • The product is unsafe, and You can present your online tax invoice or other adequate proof of purchase.

Inner Earth Australia may elect to return the product to the wholesaler/manufacturer to determine the nature of the problem. Inner Earth Australia reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect. You are entitled to a replacement or refund for a major failure of the product.

 

To return an item/s, please email hello@innerearth.com.au with your order number and reason for hoping to return the item/s and we will get back to you ASAP.